Privacy Policy
Effective Date: 2026/02/01
Chemco Labs (Pty) Ltd (“Chemco Labs”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.chemcolabs.co.za
or interact with us.
1. Information We Collect
We may collect and process the following personal information:
Full name
Company name
Email address
Phone number
Physical or postal address
Any information you voluntarily provide via contact forms, email, or other communication
Technical information such as IP address, browser type, and usage data (via cookies or analytics tools)
2. How We Collect Information
We collect information when you:
Visit our website
Complete a contact or enquiry form
Communicate with us via email or phone
Use our services or request information
Interact with our website through cookies and similar technologies
3. Purpose of Collection
We collect personal information to:
Respond to enquiries and provide requested information
Provide and improve our products and services
Communicate with clients and suppliers
Process orders or service requests
Comply with legal and regulatory obligations
Improve website functionality and user experience
4. Legal Basis for Processing
We process personal information based on:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests, where these do not override your rights
5. Disclosure of Information
We do not sell or rent your personal information.
We may share your information with:
Employees and authorised representatives
Service providers who assist us in operating our business or website
Regulatory or legal authorities where required by law
All third parties are required to keep your information secure and confidential.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against:
Loss
Misuse
Unauthorized access
Disclosure or alteration
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website may use cookies to:
Improve website performance
Analyze traffic and usage patterns
Enhance user experience
You may disable cookies through your browser settings, although this may affect website functionality.
8. Your Rights (POPIA)
You have the right to:
Access your personal information
Request correction or deletion of your information
Object to the processing of your personal information
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Regulator
Requests can be made by contacting us using the details below.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:
Chemco Labs (Pty) Ltd
Email: sales@chemcolabs.co.za
Website: www.chemcolabs.co.za